For how long must an organization maintain a record of a person's request to be placed on a do-not-call list?

For how long must an organization maintain a record of a person's request to be placed on a do-not-call list?

• A. 5 years
• B. 2 years
• C. 10 years
• D. 1 year

Answer: (A)

Retention of do-not-call requests is required to be five years. This rule exists so that a company can prove it honored a consumer’s request not to be called and avoid inadvertent or repeated calls. The record typically includes the consumer’s name, phone number, and the date of the request, and it must be kept for five years even if the person later changes their mind or the company’s contact practices change. Shorter timeframes wouldn’t satisfy the rule, and longer ones aren’t necessary.

Retention of do-not-call requests is required to be five years. This rule exists so that a company can prove it honored a consumer’s request not to be called and avoid inadvertent or repeated calls. The record typically includes the consumer’s name, phone number, and the date of the request, and it must be kept for five years even if the person later changes their mind or the company’s contact practices change. Shorter timeframes wouldn’t satisfy the rule, and longer ones aren’t necessary.